PansoHelp

Using the Discussion (guest email) tab

Send and track email correspondence with the guest, right on the event.

Tasks, Notes & Comms

The Discussion tab is a two-way email thread tied to the event — outbound contract emails, automated notifications, and guest replies all live here.

  1. Open the event and click the Discussion tab to see the message history, each tagged (e.g. “Event”) and timestamped.
    The Discussion thread
    The Discussion thread
  2. Click a message to read it in full, including any attachments (like the contract PDF). Use Reply to respond.
    Reading a message
    Reading a message
  3. Use Compose to start a new email, or Search With Subject to find one.
    Compose a new email
    Compose a new email
Automated emails (contract sent, payment received) are logged here automatically — you get a complete record of guest communication.