/* Panso Help Center — brand aligned to hellopanso.com / gopanso.com */
:root{
  --bg:#f4f4f1; --panel:#ffffff; --panel-2:#fbfbf9;
  --ink:#20302a; --body:#39443e; --muted:#71776f;
  --green:#234438; --green-d:#1b382d; --green-2:#2c5a49;
  --gold:#96742f; --gold-bg:#f0e9d8; --gold-tx:#7f6127;
  --line:#e7e5dd; --line-2:#f0efe9;
  --shadow:0 1px 2px rgba(28,44,36,.05),0 10px 30px rgba(28,44,36,.05);
  --radius:12px;
  --sans:'Inter',-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --serif:'Playfair Display',Georgia,"Times New Roman",serif;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--body);font-family:var(--sans);
  font-size:16px;line-height:1.65;-webkit-font-smoothing:antialiased}
a{color:var(--green-2);text-decoration:none}
a:hover{color:var(--green);text-decoration:underline}
img{max-width:100%}
.flourish{font-family:var(--serif);font-style:italic;font-weight:500;color:var(--green)}
.wrap{max-width:1080px;margin:0 auto;padding:0 22px}
.wrap-wide{max-width:1200px;margin:0 auto;padding:0 22px}

/* header */
.site-head{position:sticky;top:0;z-index:50;background:rgba(244,244,241,.9);
  backdrop-filter:saturate(1.2) blur(10px);border-bottom:1px solid var(--line)}
.site-head .bar{display:flex;align-items:center;gap:18px;height:64px}
.brand{display:flex;align-items:center;gap:10px;font-family:var(--sans);
  font-size:19px;color:var(--ink);font-weight:600;letter-spacing:-.01em;white-space:nowrap}
.brand .logo{width:28px;height:28px;border-radius:8px;background:var(--green);color:#fff;
  display:grid;place-items:center;font-size:15px;font-weight:700;font-family:var(--sans)}
.brand small{font-family:var(--sans);font-size:10.5px;color:var(--gold-tx);background:var(--gold-bg);
  font-weight:600;text-transform:uppercase;letter-spacing:.12em;margin-left:2px;padding:3px 7px;border-radius:6px}
.head-search{flex:1;position:relative;max-width:520px}
.head-search input{width:100%;height:40px;border:1px solid var(--line);border-radius:10px;
  background:#fff;padding:0 14px 0 38px;font-size:14px;color:var(--ink);font-family:var(--sans)}
.head-search input:focus{outline:none;border-color:var(--green);box-shadow:0 0 0 3px rgba(35,68,56,.12)}
.head-search .ic{position:absolute;left:12px;top:11px;color:var(--muted)}
.nav-mini{display:flex;gap:18px;font-size:14px;color:var(--body)}
.nav-mini a{color:var(--body)}
.nav-mini a:hover{color:var(--green)}
@media(max-width:760px){.nav-mini{display:none}}

/* search results dropdown */
.results{position:absolute;top:46px;left:0;right:0;background:#fff;border:1px solid var(--line);
  border-radius:12px;box-shadow:var(--shadow);overflow:hidden;display:none;max-height:60vh;overflow-y:auto}
.results.show{display:block}
.results a{display:block;padding:11px 14px;border-bottom:1px solid var(--line-2);color:var(--ink)}
.results a:last-child{border-bottom:none}
.results a:hover{background:var(--panel-2);text-decoration:none}
.results .r-t{font-weight:600;font-size:14px;color:var(--ink)}
.results .r-c{font-size:11px;color:var(--gold-tx);text-transform:uppercase;letter-spacing:.09em;font-weight:600}
.results .r-s{font-size:12.5px;color:var(--muted);margin-top:2px}
.results .empty{padding:16px;color:var(--muted);font-size:14px}
mark{background:#f3e6c4;color:inherit;padding:0 1px;border-radius:3px}

/* hero */
.hero{background:#f6f6f3;border-bottom:1px solid var(--line);padding:58px 0 50px;text-align:center}
.eyebrow{font-size:12px;letter-spacing:.16em;text-transform:uppercase;color:var(--gold-tx);
  font-weight:600;margin:0 0 14px}
.hero h1{font-family:var(--sans);font-size:42px;line-height:1.1;margin:0 0 12px;color:var(--ink);
  font-weight:700;letter-spacing:-.02em}
.hero h1 .flourish{font-size:44px}
.hero p{margin:0 auto 26px;max-width:600px;color:var(--muted);font-size:17px}
.hero-search{max-width:600px;margin:0 auto;position:relative}
.hero-search input{width:100%;height:54px;border:1px solid var(--line);border-radius:12px;background:#fff;
  padding:0 18px 0 48px;font-size:16px;box-shadow:var(--shadow);font-family:var(--sans);color:var(--ink)}
.hero-search input:focus{outline:none;border-color:var(--green);box-shadow:0 0 0 4px rgba(35,68,56,.13)}
.hero-search .ic{position:absolute;left:17px;top:16px;color:var(--muted)}
.hero-tags{margin-top:16px;display:flex;gap:8px;flex-wrap:wrap;justify-content:center}
.hero-tags a{background:#fff;border:1px solid var(--line);border-radius:999px;padding:6px 14px;
  font-size:13px;color:var(--green-2)}
.hero-tags a:hover{border-color:var(--green);color:var(--green);text-decoration:none}

/* category grid */
.section{padding:42px 0}
.section h2{font-family:var(--sans);font-size:23px;color:var(--ink);margin:0 0 6px;font-weight:700;letter-spacing:-.01em}
.section .sub{color:var(--muted);margin:0 0 24px;font-size:15px}
.cat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
@media(max-width:900px){.cat-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:600px){.cat-grid{grid-template-columns:1fr}}
.cat{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:20px;
  transition:transform .12s ease,border-color .12s ease,box-shadow .12s ease}
.cat:hover{transform:translateY(-2px);border-color:#cdd4cd;box-shadow:var(--shadow);text-decoration:none}
.cat .ic{width:40px;height:40px;border-radius:10px;background:#eef2ee;color:var(--green);
  display:grid;place-items:center;font-size:19px;margin-bottom:12px}
.cat .ic svg{width:20px;height:20px;display:block}
.h2ic{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:7px;
  background:#eef2ee;color:var(--green);margin-right:9px;vertical-align:-6px}
.h2ic svg{width:16px;height:16px}
.cat h3{margin:0 0 4px;font-size:16px;color:var(--ink);font-weight:600}
.cat h3 a{color:var(--ink)}
.cat h3 a:hover{color:var(--green);text-decoration:none}
.cat p{margin:0 0 12px;color:var(--muted);font-size:13.5px}
.cat .count{font-size:11.5px;color:var(--gold-tx);font-weight:600;text-transform:uppercase;letter-spacing:.06em}
.cat ul{list-style:none;margin:12px 0 0;padding:12px 0 0;border-top:1px solid var(--line-2)}
.cat ul li{font-size:13.5px;padding:3px 0}
.cat ul li a{color:var(--green-2)}

/* article layout */
.article-shell{display:grid;grid-template-columns:250px 1fr 210px;gap:34px;padding:30px 0 70px}
@media(max-width:1020px){.article-shell{grid-template-columns:1fr;gap:20px}}
.side-nav{position:sticky;top:84px;align-self:start;font-size:14px;max-height:calc(100vh - 106px);overflow:auto}
@media(max-width:1020px){.side-nav{display:none}}
.side-nav .grp{margin-bottom:16px}
.side-nav .grp>span{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.1em;
  color:var(--gold-tx);font-weight:700;margin-bottom:6px}
.side-nav .grp>span.gh{display:flex;align-items:center;gap:7px}
.side-nav .grp>span.gh svg{width:14px;height:14px;flex:none;color:var(--green)}
.side-nav a{display:block;padding:5px 10px;border-radius:8px;color:var(--body);opacity:.9}
.side-nav a:hover{background:#eef2ee;text-decoration:none;opacity:1;color:var(--green)}
.side-nav a.active{background:var(--green);color:#fff;opacity:1}

.breadcrumb{font-size:13px;color:var(--muted);margin-bottom:14px}
.breadcrumb a{color:var(--muted)}
.breadcrumb a:hover{color:var(--green)}
.article h1{font-family:var(--sans);font-size:30px;color:var(--ink);margin:0 0 8px;line-height:1.18;
  font-weight:700;letter-spacing:-.02em}
.article .lede{font-size:17px;color:var(--muted);margin:0 0 8px}
.article .meta{font-size:12.5px;color:var(--muted);border-bottom:1px solid var(--line);padding-bottom:16px;margin-bottom:24px}
.pill{display:inline-block;background:var(--gold-bg);color:var(--gold-tx);border-radius:999px;
  padding:4px 11px;font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.05em}
.article h2{font-family:var(--sans);font-size:20px;color:var(--ink);margin:32px 0 10px;font-weight:700;letter-spacing:-.01em}
.article p{margin:0 0 14px}
.article ul,.article ol{margin:0 0 16px;padding-left:22px}
.article li{margin:5px 0}
.article b{color:var(--ink)}

/* steps */
.steps{list-style:none;counter-reset:st;padding:0;margin:8px 0 20px}
.steps>li{position:relative;padding:0 0 8px 50px;margin:0 0 22px;counter-increment:st}
.steps>li:before{content:counter(st);position:absolute;left:0;top:-2px;width:32px;height:32px;
  background:var(--green);color:#fff;border-radius:9px;display:grid;place-items:center;
  font-weight:700;font-size:14px;font-family:var(--sans)}
.steps>li .s-t{font-size:15.5px}
.shot{margin:12px 0 2px;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--panel-2)}
.shot img{display:block;width:100%}
.shot figcaption{font-size:12.5px;color:var(--muted);padding:8px 12px;border-top:1px solid var(--line-2);background:#fff}
/* Placeholder rendered as a tidy Panso app-window frame (shown until a real image is dropped in) */
.shot.pending{border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:var(--shadow);overflow:hidden}
.shot.pending::before{content:"crm.hellopanso.com";display:block;height:36px;line-height:36px;padding-left:82px;
  font:600 12px/36px var(--sans);letter-spacing:.01em;color:var(--muted);
  background:
    radial-gradient(circle 4.5px at 24px 18px,var(--green-2) 60%,transparent 62%),
    radial-gradient(circle 4.5px at 44px 18px,var(--gold) 60%,transparent 62%),
    radial-gradient(circle 4.5px at 64px 18px,#cdd8cf 60%,transparent 62%),
    linear-gradient(#fcfcfa,#f2f1ec);
  border-bottom:1px solid var(--line-2)}
.shot.pending figcaption{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;
  min-height:168px;padding:30px 20px;border-top:none;text-align:center;
  color:var(--ink);font-weight:500;font-size:13.5px;line-height:1.5;
  background:repeating-linear-gradient(45deg,#faf9f5 0,#faf9f5 11px,#f4f3ee 11px,#f4f3ee 22px)}
.shot.pending figcaption::before{content:"";width:38px;height:38px;opacity:.65;
  background:url("data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%23234438' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='3' width='18' height='18' rx='2' ry='2'/%3E%3Ccircle cx='8.5' cy='8.5' r='1.5'/%3E%3Cpolyline points='21 15 16 10 5 21'/%3E%3C/svg%3E") center/contain no-repeat}
.shot.pending figcaption::after{content:"Panso screen";display:block;margin-top:-2px;
  font-size:10.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--gold-tx)}

.callout{border-radius:10px;padding:13px 16px 13px 44px;position:relative;margin:0 0 18px;font-size:14.5px}
.callout:before{position:absolute;left:15px;top:12px;font-size:15px}
.tip{background:#eef3ef;border:1px solid #d3e2d8;color:#234a3c}
.tip:before{content:"\1F4A1"}
.warn{background:#f7efe2;border:1px solid #ecdcbd;color:#785321}
.warn:before{content:"\26A0\FE0F"}
.note{background:#eef1f4;border:1px solid #d9dfe6;color:#38455a}
.note:before{content:"\2139\FE0F"}

.related{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;margin-top:34px}
.related h3{margin:0 0 10px;font-size:14px;color:var(--gold-tx);text-transform:uppercase;letter-spacing:.06em;font-weight:700}
.related a{display:block;padding:5px 0;font-size:14.5px}

.toc{position:sticky;top:84px;align-self:start;font-size:13px}
@media(max-width:1020px){.toc{display:none}}
.toc span{display:block;font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:var(--gold-tx);font-weight:700;margin-bottom:8px}
.toc a{display:block;padding:4px 0;color:var(--muted);border-left:2px solid var(--line);padding-left:10px}
.toc a:hover{color:var(--green);border-color:var(--green);text-decoration:none}

/* category page list */
.art-list{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:700px){.art-list{grid-template-columns:1fr}}
.art-card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px 18px}
.art-card:hover{border-color:#cdd4cd;text-decoration:none;transform:translateY(-1px);box-shadow:var(--shadow);transition:.12s}
.art-card h3{margin:0 0 4px;font-size:15.5px;color:var(--ink);font-weight:600}
.art-card p{margin:0;font-size:13.5px;color:var(--muted)}

/* FAQ + worked example */
.faq{margin:6px 0 20px;border-top:1px solid var(--line-2)}
.faq .qa{border-bottom:1px solid var(--line-2);padding:14px 0}
.faq .q{font-weight:600;color:var(--ink);font-size:15.5px;margin-bottom:5px}
.faq .q:before{content:"Q";color:#fff;background:var(--green);font-size:11px;font-weight:700;
  padding:2px 6px;border-radius:5px;margin-right:8px;vertical-align:1px}
.faq .a{color:var(--body);font-size:14.5px;padding-left:2px}
.faq .a:before{content:"A";color:var(--gold-tx);background:var(--gold-bg);font-size:11px;font-weight:700;
  padding:2px 7px;border-radius:5px;margin-right:8px;vertical-align:1px}
.example{background:var(--panel-2);border:1px solid var(--line);border-left:3px solid var(--gold);border-radius:8px;padding:16px 18px;margin:0 0 20px}
.example .ex-h{font-size:11.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--gold-tx);font-weight:700;margin-bottom:8px}
.example table{width:100%;border-collapse:collapse;font-size:14px}
.example table td{padding:4px 0;color:var(--body)}
.example table td:last-child{text-align:right;font-variant-numeric:tabular-nums}
.example .tot td{border-top:1px solid var(--line);font-weight:700;color:var(--green);padding-top:8px}

footer.site-foot{border-top:1px solid var(--line);background:#eef0ea;padding:26px 0;margin-top:20px}
.site-foot .row{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;
  color:var(--muted);font-size:13px}
.site-foot .brand{font-size:17px}